t. 0116 2690830
e. mail@rgdesign.co.uk

Support Centre

Solutions and advice for most common technical problems can be found below. If you can't find what you're looking for here, feel free to get in touch and we'll be happy to help.

Email Support

How do I login to webmail?

Go to http://webmail.your-website.com and enter the username (your email address) and password provided.
If you've forgotten your login details, please contact us on 0116 2690830.

I can't send emails

If you're using a mail program such as Outlook, the first thing you will need to check is that your 'outgoing mail server' details are correct by viewing your account settings within Outlook. This is generally your Internet Service Provider, for example: mail.bt.com.
We are always happy to offer advice, however issues like this are generally the responsibility of your office manager or IT team.

I can't receive emails

There could be a few causes:
1. Your mail box is full and can't hold any new messages. This is generally the responsibility of your office manager or IT team, but on some occasions we may be able to help. Please contact us on 0116 2690830.
2. Your Outlook settings have been changed. If you are unsure what these are please contact us.
3. Your hosting account has been deactivated. This could be caused by non payment of your hosting or domain fee.

Website Hosting Support

How do I access my website control panel?

Go to http://cpanel.yourwebsite.com (replacing 'yourwebsite.com' with your website address).
Enter your account username and password. If you've forgotten your login details, please contact us on 0116 2690830.

How do I view my website stats?

Login to your website control panel (see above). You then have two options:
Click the 'Awstats' icon to view simple information about visitors to your website.
Click the 'Webalizer' icon to view full information about visitors to your website.

I already have website hosting with a different company. Can R&G build my new site?.

Of course. We can either take over your hosting or install the new website files on your existing hosting space. This is fairly routine and should not affect your new website design in any way.

What type of hosting do you offer?

We offer both Windows and Linux hosting for websites of any shape and size. We don't offer one price for all. We understand that every site is different so can provide you with a great deal based on your needs.

General FAQs

How do I get a website address?

A website address is called a domain. It's the thing with the 3 Ws at the start.
We register domains at a cost of £30 per 2 years. There are cheaper domain registration companies out there which you're welcome to use. But remember that we will make sure your domain has the correct reg details, is pointed to the correct servers and doesn't expire.

What is bandwidth?

Bandwidth is the volume of traffic your website handles. To learn more about website bandwidth, click here.

Get in touch today and let us promote your business
Call 0116 2690830 or email mail@rgdesign.co.uk